People don’t ask this question often. But they think it all the time. And the answer is, no. Really. We’re not judging you.
The honest answer to this question is “it depends.” While there certainly are category leaders, the best choice depends on factors like your preference for organic products, how you intend to use the lubricant, and - if it’s for vaginal sex - what stage of life the woman is at.
We value your privacy. Your order will come packaged in a plain brown box or plain envelope and the shipping label will read TNI. Your credit card or Paypal account is charged under the name TNI as well.
Definitely. We don’t resell or distribute your address, phone number, email address or any other personal information. We only use your contact information if we need to contact you with a question or update about your order.
No. Gift certificates are not redeemable for cash.
Unfortunately, tickets purchased for education sessions are nonrefundable.
The Nookie provides a refund, exchange, or store credit within 30 days with proof of purchase on unused books, jewellery, and sealed cosmetic products. Please note that we cannot process a return if a product has visible damage.
For hygienic reasons, we are unable to accept returns on toys and lingerie unless a product is defective. If a nonrefundable product doesn’t meet your expectations, you can get a discount on a future purchase. See our full return policy here.
Unfortunately, we can’t process returns without proof of payment. We accept credit card or bank statements showing a charge from TNI instead of a sales receipt.
Yes. The Nookie provides exchange or replacement on all electronic devices, jewellery, and accessories for a minimum of one year. See our full product guarantee here.
Canada Post Expedited Shipping is free for orders over $70, before tax.
The Nookie offers Canada Post shipping, including Expedited and Express. We also provide courier service for customers within the Greater Toronto Area.
For fees and estimated delivery times see our comprehensive shipping information here.
We process orders quickly to ensure fast delivery. Because of this, we can’t usually change or cancel your order once it’s submitted. Please check all information before placing your order.
If you discover a mistake, email us immediately at firstname.lastname@example.org to let us know. Unfortunately, we can’t guarantee that we’ll be able to alter your order.
Shipping time depends on your location and when you placed your order. Orders placed Monday through noon on Friday are processed within 24 hours. Orders placed on weekends or holidays ship the next business day. Ship times within Canada are typically from 1 to 7 business days, depending on your location.
For customers in the Greater Toronto Area, we offer same day courier service Tuesday thru Friday.
We work hard to prevent this from happening. Occasionally, however, orders slip through that contain out-of-stock items. In these instances, we’ll contact you with an estimated delivery date and ask how you’d like to proceed.
Canada Post Expedited shipping is free on orders over $70, excluding remote regions. For domestic orders under $70 there is a $10 flat fee. Otherwise, rates vary based on location and how quickly you want your items delivered. See our detailed shipping information here.
Weekend delivery is not available at this time.