Colette & Sebastian
Valentina Bra Red
The Nookie provides a refund, exchange, or store credit within 30 days on unused books, jewellery, and sealed cosmetic products with proof of purchase. Items must be unused and in original packaging with tags attached. (All sale items are final sale and cannot be returned.)
Due to the personal nature of some of our items, we are unable to process returns on gift cards, toys, and lingerie. (You wouldn’t want us to sell you a product someone else returned, would you?)
BUT. If a toy or lingerie item doesn’t *ahem* please you, let us know at firstname.lastname@example.org, and we’ll give you 20% off on your next purchase within the same product category. For example, if you bought a vibrator, you can get 20% off on a new vibrator. (Don’t worry. We won’t make you explain why you want a different one.)
Please note that you must redeem the discount within 30 days of original purchase on an item of equal or lesser value. If you want a more expensive model, we’ll apply the 20% discount to the value of your initial product.
To return products, please contact us at email@example.com for a return shipping authorization. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the product is unused and in like-new condition, a credit will be applied to your credit card or original method of payment. Items rejected for a refund due to damage or use will be mailed back to the customer. You can also return items in person at 827 College Street in Toronto.
Unfortunately, we can’t refund any shipping fees unless the item is defective. In these cases, we issue store credit equal to the value of shipping. If you're sending an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at 416-901-9928 (Toll-free 1-866-526-8953) or firstname.lastname@example.org if you have questions about returns on specific items or if you require assistance selecting a product.
Payments on our site are securely processed by your choice of either Paypal or Moneris (Canada's leading processor of debit and credit card payments). To further ensure your privacy, your credit card statement will only show a charge from TNI.
We never share, sell, or redistribute your personal information. Unless you've expressly asked to join our mailing list, we will never contact you unless doing so is necessary to fulfill your order.
All orders come enclosed in unbranded, basic brown shipping boxes like the one in the image to the left. Our shipping partners are not aware of the package contents.
The name 'The Nookie' will not appear anywhere on the external packaging and package contents will not be listed or displayed anywhere on the outside of the box for domestic orders. Shipments outside Canada do require a customs declaration that may list the contents of your package in general terms (e.g., personal massager).
The Nookie is pleased to offer free expedited shipping within Canada on orders of $70 or more and to the USA on orders of $100 or more. International shipping is $30 for all orders over $100 (sadly, we can't ship internationally for orders less than $100). Please note that orders sent outside of Canada may be subject to duties at the purchaser's expense. We ship Monday to Friday via Canada Post. Orders placed on business days are typically sent within 24 hours. Orders placed on weekends or holidays are prepared the next business day.
Your privacy is of the utmost importance to us. All orders come enclosed in unbranded, basic brown shipping boxes like the one in the image to the left. The name 'The Nookie' will not appear anywhere on the external packaging - only address and tracking information is visible. (Your credit card statement will show a charge from TNI.)
Package contents also will not be listed or displayed anywhere on the outside of the box and our shipping partners are not aware of the package contents. (For orders shipping outside of Canada, some exceptions may apply.) See detailed information on our order and shipping privacy measures here.
SHIPPING TIMES (IN BUSINESS DAYS) AND RATES
|Expedited Shipping Within Canada||2 - 7 days||
Orders > $70 = free
Orders < $70 = $10
|Express Within Canada||2 - 3 days||$20|
|Courier (Greater Toronto Area only)||Flexible depending on need||Variable based on location and speed - phone
416-901-9928 for an estimate
|Shipping to the USA||5 - 8 days||
Orders > $100 = free
Orders < $100 = $10
|International Shipping||5 - 30 days||
Orders > $100 = $30
Orders < $100 = not available
*Free Shipping Restrictions: Qualifying purchase amount is before taxes and cannot be combined with other orders.
Shipping windows are estimates. Unfortunately we cannot guarantee delivery times as factors beyond The Nookie's control (weather, traffic, etc) can cause unexpected delays.
A phone number is required for the destination shipping address so our carriers can contact the recipient if required. Delivery is only available Monday through Friday, not including federal and provincial statutory holidays. The Nookie does not ship to PO boxes.
For people choosing our courier option, we will contact you to confirm your availability before sending the package.
Tracking Your Order
We send updates on the status of your order to the email address you provided when placing your order, including when your item(s) ship. Once shipped, you can track your order via Canada Post for domestic orders.
Certain aerosols and alcohol-based products are considered hazardous materials by Transport Canada, and must be shipped using Standard Ground shipping. We'll inform you via email if you request expedited service on a restricted item.